Terms & Conditions - https://harrisfarm.com.au

If you continue to view the pages on this website you are agreeing to be bound by the terms and conditions listed on this page, which together with our privacy policy govern Harris Farm Markets' relationship with you in relation to this website.

The term "Harris Farm Markets", "us" or "we" refers to the owner of the website. The term "you" refers to all persons using http://harrisfarm.com.au or http://harrisfarmdirect.com.au.

The terms and conditions of use are:

• The content of this website is for your general information and use only. It is subject to change without notice. 
• Neither we (nor any third parties) provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• We reserve the right to cancel orders and fully refund you, the customer, at our discretion and without incurring additional liabilities.
• Any promotional offers including discount codes and weekly specials are only valid for use towards online orders containing acceptable retail quantities and are not valid for wholesale quantities and/or those for business purposes.
• You acknowledge that using any information or materials from this website is at your own risk and that we shall not be liable for that use. It remains your responsibility to ensure that all products, services and information used by you meet your specific requirements.
• Reproduction of any content, design, layout, look, appearance or graphics contained in this website is prohibited.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• Referral discounts will not be valid if the referral address is the same as that of the referrer.
• Any order issues must be reported to customer service within 48 hours of delivery.
• Harris Farm Markets will always endeavor to select the item ordered, if the item ordered is out of stock we will endeavor to replace it with a similar item.  Replaced items will show on your final invoice which will be emailed to you when your order has been picked.  
• In the instance where personal shoppers replace variable weight products that are charged per kilogram (such as Meat or Cheese) when they are out of stock, customers may be charged the higher per kilogram price of any substitution items within the advised weight range. If the value of the substitution exceeds the initial price charged to the customer, customers may be charged an extra amount.
• If you do not want replacements for any reason, please select "No Replacements" during checkout.
• We will supply the following product types with minimum life as per below 
• Refrigerated items - minimum of 3 days before use by date or best before date on day of delivery/collection
• Fresh juice, cut fruit & veg, salads - minimum of 2 days before use by date or best before date on day of delivery/collection
• Bakery - minimum of 2 days before use by date or best before date on day of delivery/collection
• Harris Farm Markets cannot take any special requests for specific product requirements or specific expiry dates.
• Harris Farm Markets does not take any responsibility for the accuracy of any product images. Images are correct at time of publishing and subject to change by a supplier without our knowledge.  All ingredients and allergens should be checked on the product packaging when delivered before consumption.
• Customers must only create and maintain one account per household.
• Promotional offers are limited for use according to its terms and conditions and cannot be used in conjunction with any other offers.
• Harris Farm Markets reserves the right to refuse service or amend any pricing errors displayed due to human error, computer malfunction or other reason.
• Harris Farm Markets will endeavor to notify you of any error in pricing and you may elect to not purchase any good/s where the price has been corrected or your order may be cancelled without prior notification.
• Harris Farm Markets requires upfront payment for orders to be delivered. This includes items added to an order already been placed. In the instance of non-payment, Harris Farm reserves the right to refuse delivery of goods.
• Harris Farm Markets will endeavor to deliver within the requested selected delivery window, however on occasions due to circumstances beyond our control this is not possible.  We will not offer any compensation for delivery outside the selected window.
• It is the responsibility of the customer placing an order to be home to accept the order or provide instructions to leave unattended.   
• Any instructions to leave unattended are done so at the sole responsibility of the customer, Harris Farm Markets takes no responsibility for any loss or damage to any order once it has been left unattended. 
• If no one is home to accept the delivery and it is deemed unsafe by our delivery partner then the order may be returned and additional charges incurred for redelivery.
• Pricing online and in a physical store may differ due to store or online based only promotions.
• Harris Farm Markets reserve the right to cancel orders suspected or found to be fraudulent. 
• Harris Farm reserves the right to contact the customer to verify personal information and credit card information prior to dispatching an order.

CLICK & COLLECT

• Click & Collect orders can be placed online for pick up at a Harris Farm Markets shop.
• You must include your full name and billing address.  Failure to do this may result in the order being cancelled without notice.
• Only the person named on the order can collect the order from a Harris Farm Markets shop.  To arrange for a different person to collect the order you must contact customer service on 1300 828 491 prior to arrival at the store.
• Valid ID of the person picking up the order must be shown.  Failure to have ID may result in the order being cancelled.
• The credit card used for payment may be asked to be shown.  Failure to show the credit card may result in the order being cancelled.
• Harris Farm Markets reserve the right to cancel orders suspected or found to be fraudulent. 
• Harris Farm reserves the right to contact the customer to verify personal information and credit card information prior to dispatching an order.

GIFT CARDS

• Harris Farm gift cards can be purchased online.
• You must include your billing address when placing the order even though the gift cards will be delivered digitally.  Failure to do so may result in your order being cancelled.
• All gift cards are security checked by our customer service team.  Our customer service team may call you to verify your details for security reason.
• Gift cards are not delivered immediately.  
• Orders placed between 9am and 7pm should be delivered within 2-4 hours.
• Orders placed after 7pm will be delivered the following day.
• All gift cards are delivered digitally and cannot be picked up in a Harris Farm Markets shop

DELIVERY PASS

By purchasing a Harris Farm Delivery Pass you agree to the below conditions in conjunction with the Harris Farm Terms & Conditions.

• The Harris Farm Delivery Pass is only valid on order that meet the minimum spend for a Harris Farm online order. Minimum spend excludes any discounts and delivery fees.
• The Harris Farm Delivery Pass can only be purchased if you have an account, if you are a guest you will need to create and account or sign in to purchase and use the Harris Farm Delivery Pass
• The Harris Farm Delivery Pass can only be used on one order per day per pass.
• The Harris Farm Delivery Pass can be used on all order types including, Milk Run, Standard, Economy, Last Minute and Express.
• The Harris Farm Delivery Pass cannot be used on 3rd party websites or Apps.
• We reserve the right to monitor usage of the Harris Farm Delivery Pass and reserve the right to suspend or cancel without notice or liability if we believe acting reasonably, that the usage breaches these terms and conditions.
• The Harris Farm Delivery Pass can only be used on the account it was purchased on.
• We will not provide a refund where you have changed your mind about the purchase of the Harris Farm Delivery Pass. This will not affect your rights to which you may be entitled under the consumer guarantee of Australian Consumer Law.
• We may vary these terms and conditions of the Harris Farm Delivery Pass at any time or cancel the Harris Farm Delivery Pass offer by giving prior notice from such a date we determine.

PLEASE NOTE

Your use of this website, and any dispute arising out of such use of the website, is governed under laws of the governments of New South Wales and Australia.

LATEST UPDATE

This "Terms and Conditions" page for harrisfarm.com.au was last updated on 01/02/23.